Support
The elves are here to help
Most answers are a tap away in the app. For anything else, send the HeySanta team a message.
Send us a message
Tell us what happened and which iPhone you use. We answer at the email address you give.
Restore purchases
Open North Pole Stories in the app and tap Restore purchases. Purchases follow the Apple ID that paid. Refunds are made by Apple at reportaproblem.apple.com.
Change a child’s profile
Open Kids’ profiles, choose the child, and edit any answer or their elf. Delete a profile from the same page.
Delete your account
Open Settings and tap Delete account. Your account, its call records and every child profile are removed.